Deposits for parties or private events are non-refundable. If something comes up on or before your big day, you may change your party day / time, but options are based upon availability. In the case you need to reschedule, parties need to be hosted within 6 months from the original party date and cannot be cancelled and rescheduled again. This also includes if a party needs to be rescheduled due to inclement weather. Please be RESPECTFUL of START and END times of your party, we need the entire time in between sessions to clean and set up for the next guests. We help with all your clean up and will also help you pack up! 5 minutes before the end of your party, it helps us tremendously if you gather your guests by our exit and thank them for coming to your party.
Poppins Playhouse Party Terms & Conditions
A $200 deposit is required to reserve a Poppins Playhouse Party.
A $400 deposit is required to reserve a Sit Back and Relax Party.
Once your deposit is received, you will receive a confirmation email that includes a copy of our full Terms & Conditions and a party confirmation sheet outlining all event details.
Any changes or modifications to food or theme requests made within 14 days of your event are subject to management approval based on item and food availability. A $25 convenience charge may apply for last-minute additions due to increased costs or expedited shipping.
Party Cancellation Policy
Cancellations made more than 30 days in advance may be rescheduled one time within the following 6 months, subject to availability.
Cancellations made less than 30 days before the scheduled event may be rescheduled one time within the following 6 months, but will incur a $100 change fee.
Cancellations made 7 days or less before the event will result in the forfeiture of the deposit, plus a $100 cancellation fee. Additionally, any food or specialty items already purchased that are non-refundable will be charged in full.
Party Upgrade & Downgrade Policy
For Poppins Playhouse and Sit Back and Relax party packages without a custom theme or artwork, changes to upgrade or downgrade the party may be made up to 2 weeks prior to the event date. After that point, many supplies and food items will have already been ordered and cannot be modified or canceled.
For parties that include custom themes and/or artwork, upgrades or downgrades must be made at least 4 weeks before the scheduled event. Custom materials are ordered 4 weeks in advance and are non-refundable once purchased.
If you need to cancel your event, please notify us as soon as possible. We kindly ask that any changes be communicated as early as possible so we can ensure the best experience for your celebration. We appreciate your understanding, as these policies allow us to best prepare for your celebration and manage scheduling for all our guests.
General Party Policies: Time Allotted
Each party includes a total of 2 hours, structured as follows:
Arrival: Party hosts may arrive 5 minutes prior to the scheduled start time to complete waivers and receive a brief tour of the party room.
Open Play: 1 hour and 30 minutes is allotted for open play.
Party Room Wrap-Up: The final 30 minutes is reserved for food, cake, and celebration in the party room.
At the end of open play, guests will be directed to the party room. Once the group has transitioned, re-entry into the play area is not permitted to allow staff time to clean and reset for the next event.
To ensure smooth transitions between parties:
All guests must fully exit the facility by the end of the 2-hour time slot.
Additional party time is not available.
A $100 late fee will be charged for every 10 minutes that guests remain in the facility beyond the scheduled end time.
If the number of children exceeds the allowed limit, management reserves the right to shorten the open play time to 1 hour and 15 minutes to maintain safety and flow.
Number of Children Allowed
Guest limits vary by party type and package:
Poppins Playhouse Parties allow for a maximum of 10, 15, or 20 children, depending on the selected package.
Sit Back and Relax Parties also allow for a maximum of 10, 15, or 20 children, depending on the selected package.
Additional Child Fees:
If the guest count exceeds the 10- or 15-child package, a $25 fee per additional child will apply.
If the guest count exceeds 20 children, a $25 fee per additional child will apply, plus a $100 large party fee, allowing for up to 24 children maximum.
If more than 24 children attend, a $50 fee per additional child will apply, and the large party fee increases to $200.
For safety and quality of service, we cannot accommodate more than 28 children at any event.
Additional Time Policy
Parties are scheduled with a strict time limit to ensure a smooth transition between events.
Additional time cannot be added.
If hosts or guests remain in the party room or play area beyond the scheduled end time, a $100 surcharge will be applied for every 10 minutes past the conclusion of the event.
Food Policy
Outside food and beverages are not permitted, with the exception of cake or cupcakes.
Smash cakes and ice cream cakes are not allowed.
Traditional birthday candles may be used; however, sparkler-style candles are strictly prohibited for safety reasons.
Decorations & Outside Entertainment
Outside decorations are not permitted, including balloons, tableware (cups, plates, napkins, tablecloths), or themed décor.
The use of tape, tacks, confetti, silly string, or piñatas is strictly prohibited.
Additional cleaning fees may be applied in cases of excessive mess or damage.
Outside entertainment and commercial vendors are not allowed under any circumstances.
Socks Policy
Poppins Playhouse is a socks-only facility to ensure safety and cleanliness.
All children receive grip socks included with their party admission, and these must be worn at all times while in the play areas.
Outside or personal grip socks are not permitted.
All attending adults are required to bring their own socks.
Party hosts are responsible for informing their guests about this socks-only policy.
If guests forget to bring socks, grip socks are available for purchase at $5 each (plus applicable taxes and fees). If purchased during the party, the cost will be added to the total party balance.
All prices are subject to applicable taxes and credit card processing fees.