Deposits for parties or private events are non-refundable. If something comes up on or before your big day, you may change your party day / time, but options are based upon availability. In the case you need to reschedule, parties need to be hosted within 6 months from the original party date and cannot be cancelled and rescheduled again. This also includes if a party needs to be rescheduled due to inclement weather. Please be RESPECTFUL of START and END times of your party, we need the entire time in between sessions to clean and set up for the next guests. We help with all your clean up and will also help you pack up! 5 minutes before the end of your party, it helps us tremendously if you gather your guests by our exit and thank them for coming to your party.